From financial to technological entity

Digital transformation affects all large companies in Spain, including banks. BBVA allows today from your app to register with a selfi, ask for information about a home or turn cards on and off

   Domiciliar the receipts from the mobile, open an account with a 'selfie' or pay with the TPV of the mobile are just some of the advances that make a bank a technological company itself. BBVA has been working on its digital transformation for ten years, creating different infrastructures and modifying its distribution model.

What happens on many occasions is that the entire digital transformation of companies is difficult to translate into the day to day of users or customers. In the case of BBVA, this digitalization means that today the bank's private customers can choose how, when and where they want to interact with their entity, being able to perform any management from the mobile at any time of the day and in any place with the maximum simplicity and maximum attention, say from BBVA.

  In 2011 it launched the manager 'BBVA Contigo', which allowed to request through the web or by telephone the advice of a personalized manager. In 2013 there was the launch of 'BBVA Wallet', the big step forward for mobile payments. In 2014 there were many advances. On the one hand, customers could register in online banking through the web, they were allowed to send money from their mobile phone to another person (client or non-customer) or to themselves, pay receipts from their mobile phones or request foreign currency. from the smartohone and pick it up in any entity.

In 2015 came the remote signature downloading the app, Smartpay function with which you can charge without change or cash and send a purchase ticket by email, turning on and off cards from the app and even contributions to plans of pensions also from the mobile.

Sign up with a selfi

This year BBVA app has already opened card notifications and virtual correspondence, direct debits, the 'BBVA Valora' tool has been launched (help in making decisions when buying a home) , locator of nearby ATMs in the 'smartwatch', contract credit cards through the web, obtain an emergency key for transfers by mobile and, the star function, the immediate discharge.

Through this tool, anyone can become a BBVA customer in a few minutes by simply accessing the web or the app, identifying themselves and filling in their personal data. To verify your identity, the new service requests a photo of the DNI and a selfie of the user. A BBVA manager personally contacts the user to confirm their identity through a video conference.